SHIPPING POLICY

Overview

This Shipping Policy outlines the official shipping rules, processing timelines, delivery standards, and shipping terms applicable to all orders placed on our website. This policy covers all product categories sold on our platform, including smart surveillance cameras, access control security systems, smart lighting devices, smart home accessories, and daily small home appliances. We implement unified, transparent, and standardized global shipping standards for all customers worldwide to ensure a stable, predictable, and reliable delivery experience.

Free Shipping Terms

We provide completely free shipping services for all products and all orders on our website. There are no shipping fees, delivery surcharges, handling fees, or hidden charges of any kind. The displayed product price is the final settlement price, and customers will not incur any additional costs related to logistics and delivery. This free shipping policy applies to all global regions without discrimination.

Order Processing Time

All successfully paid and confirmed orders will be processed and prepared for shipment within1 to 3 working days. Our team conducts order verification, inventory confirmation, product quality inspection, packaging arrangement, and logistics docking in sequence during the processing period. Orders submitted on non-working days or holidays will be processed in priority on the next working day to ensure the fastest possible shipment arrangement.

Global Delivery Time Standard

We adopt a unified global delivery cycle for all regional markets. The standard delivery time for all orders is 6 to 12 working days after shipment. There is no distinction between domestic and international delivery standards, and no expedited shipping options are available. The unified delivery cycle ensures that every customer can clearly and accurately estimate the receiving time, avoiding uncertain waiting caused by differentiated regional logistics rules.
The delivery time refers to the pure transportation and transit cycle after the order is shipped, excluding the 1–3 working days order processing period. All logistics time standards are fixed and publicly transparent for all users.

Shipping Coverage & Logistics Arrangement

Our shipping service covers global regions supporting cross-border logistics delivery. We cooperate with stable and formal global logistics service providers to ensure standardized transportation, professional packaging, safe transit, and complete tracking services for all parcels. We optimize logistics scheduling and packaging standards according to the characteristics of electronic and smart hardware products to reduce the risk of extrusion, damage, and loss during transportation.

Order Tracking

Once your order is shipped, you will obtain an official tracking number and real-time logistics tracking access. You can check the latest transportation status, transit progress, and delivery update of your package through the official tracking channel. We recommend that customers track their orders regularly to grasp the delivery progress and receive the package in a timely manner after arrival.

Shipping Explanation & Special Instructions

All orders follow unified global shipping rules with no priority shipment, regional priority, or customized logistics services. Since we implement a fixed 6–12 working days delivery cycle, temporary delays caused by objective factors such as logistics transit peak seasons, route adjustment, and regional transportation control may occur occasionally. We will actively follow up on abnormal orders and try our best to ensure normal delivery progress.
Customers shall ensure that the receiving address, contact information, and postal code are accurate and complete when placing orders. We are not responsible for delivery delays, package return, or loss caused by incorrect or incomplete customer address information.

Currency & Settlement Specification

All shipping-related settlements and order transactions on our website are unified in USD (United States Dollar). All pricing and service standards are implemented in accordance with unified US dollar rules, with no exchange rate adjustment fees or regional differential pricing.

After-Sales Shipping Rules

For returns and after-sales services, please refer to our independent Refund Policy and Customer Service Policy. The free shipping service only applies to the initial order delivery of purchases. The logistics rules involved in after-sales returns will be implemented in accordance with the latest official after-sales provisions.

Customer Support

If you have any questions about order processing status, shipping progress, logistics exceptions, and shipping policy rules, please visit our Contact Us page for official consultation. All contact channels and official email addresses are published on the Contact Us page, and we will provide professional and timely response and support.

Policy Update

We reserve the right to update and adjust this Shipping Policy according to platform operation optimization and service upgrade needs. The latest policy content will be displayed on this page and take effect immediately after publication. Your continued browsing, purchasing, and use of our website services constitute your full acceptance of the updated Shipping Policy.

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