REFUND POLICY

Overview

This Refund Policy clearly defines the official rules, eligibility conditions, processing procedures, and timeframes for all return and refund requests submitted on our website. This policy applies to all products available in our store, including smart surveillance cameras, access control security devices, smart lighting equipment, smart home accessories, and daily small home appliances. We formulate standardized and transparent refund rules to protect the legitimate rights and interests of every global customer, ensuring a fair, efficient, and worry-free after-sales shopping experience. All service standards stipulated in this policy are uniformly applicable to all users worldwide without regional differentiation.

General Shopping Terms

All orders placed on our website enjoy full free shipping service. No additional shipping fees, handling fees, or hidden charges will be charged for any purchase. All transactions on the platform are settled uniformly in USD (United States Dollar) with transparent and consistent pricing. The order shipping processing period is 1–3 working days, and the standard global delivery time is 6–12 working days. These fixed service standards serve as the basic premise for all return and refund services.

Return Eligibility & Time Limit

We provide a 60-day return window for all products. The return period starts from the date when customers successfully receive the ordered goods. Within 60 calendar days, customers may apply for product returns for legitimate reasons, including but not limited to product quality defects, functional failure, description inconsistency, abnormal use experience, and inappropriate product models that do not match personal usage scenarios.
To ensure successful return verification, all returned items must be kept in intact physical condition, with complete original accessories, packaging, and attachments. Products shall not have man-made damage, intentional wear, private modification, or secondary used traces. We reserve the right to inspect all returned goods, and unqualified returns will not be approved for refund processing.

Refund Processing Procedure

All refund applications must be initiated through our official website process. Customers need to provide valid order numbers, purchase information, and corresponding product problem descriptions or proof materials to submit a formal return and refund request. Our after-sales team will review the application information in a timely manner and send official return instructions to customers after preliminary approval.
After the customer sends back the goods in accordance with the specified return requirements, our warehouse team will conduct comprehensive inspection and verification of the returned items. Once the returned products are confirmed to meet the return standards, we will officially launch the refund process.

Refund Timeframe & Method

After the completion of goods inspection and verification, we will complete all internal review, confirmation, and refund initiation procedures within 5–10 working days. All refunds will be returned via the original payment channel and follow the original transaction amount settlement standard. There are no hidden deduction fees, service fees, or processing fees during the entire refund process.
Please note that the final arrival time of the refund may be slightly affected by the processing cycle of your payment platform or bank institution. The 5–10 working days period only refers to our official internal processing time, excluding the additional waiting time of third-party payment channels.

Partial Refund Rules

For special scenarios such as partial product return in a single order, missing accessories, slight non-functional appearance problems, or partial order cancellation, we support reasonable partial refund processing. Our after-sales team will evaluate the actual product condition and order situation, confirm the refund amount fairly, and complete the partial refund settlement within the official 5–10 working days processing cycle.

Non-Refundable Situations

To ensure standardized and fair operation of after-sales services, we do not support refund applications under the following situations: returns exceeding the 60-day official return period; products damaged by human factors, improper installation, incorrect use, or unauthorized disassembly and modification; normal wear and tear generated during daily use; missing original packaging and core accessories that affect secondary sales; invalid refund applications with fake problem proofs or malicious return requests.

Order Cancellation Rules

Customers can apply for order cancellation before the order is shipped. Once the order has entered the 1–3 working days shipping processing cycle and the goods have been dispatched, order cancellation will no longer be supported. At this time, customers can only initiate a return application after receiving the goods in accordance with the 60-day return policy.

Service Consultation

If you have any questions about return conditions, refund progress, policy interpretation, and after-sales exceptions, please refer to and contact us through the Contact Us page. All official contact methods and email channels are displayed on the Contact Us page, and our professional after-sales team will provide you with standard and timely service support.

Policy Update

We reserve the right to update and optimize this Refund Policy according to platform service upgrades and operational standard adjustments. The latest policy content will be published on this page and take effect immediately. Your continued use of our website and after-sales services constitutes your recognition and acceptance of the latest refund service rules.

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