CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy is formulated to deliver consistent, transparent, and professional shopping support for all global customers. It standardizes our full-cycle service rules covering order processing, logistics delivery, freight terms, after-sales returns, refund procedures, and transaction specifications. We strictly abide by user-oriented service principles, ensure every order is protected by standardized service mechanisms, and strive to provide a secure, convenient, and worry-free purchasing experience for every customer.

Order Processing Policy

We implement efficient and standardized order management procedures for all orders placed on our official website. Once your order is successfully submitted and payment is confirmed, our professional team will conduct a strict review of order information, product inventory, and delivery details. All valid orders will be arranged for processing and shipment within 1 to 3 working days. We maintain sufficient conventional product inventory and scientific inventory scheduling mechanisms to avoid unnecessary order delays and ensure timely order fulfillment.
Customers do not need to bear additional operating costs or face uncertain delivery arrangements. All order processing procedures are unified and standardized, ensuring equal and efficient service for every global customer.

Shipping & Delivery Policy

We provide 100% free shipping services for all products on the website. There are no hidden freight fees, handling fees, or additional surcharges for any order. All product prices displayed on the website include all shipping-related costs, enabling customers to enjoy cost-effective one-stop shopping.
For global delivery services, we adopt a unified and stable logistics cycle applicable to all regions worldwide. The standard delivery time for all orders is 6 to 12 working days after shipment. There is no distinction between domestic and international delivery standards, and no expedited delivery options are provided. The unified logistics cycle ensures predictable and transparent receiving time for all customers, eliminating uncertain waiting costs caused by different regional logistics rules.

Return Service Policy

To fully protect customers’ legitimate shopping rights and interests, we offer a long-term and flexible 60-day return policy for all products sold on our platform. From the date customers receive the goods, eligible products can apply for return services within the 60-day return window.
Applicable scenarios for returns include but are not limited to product quality defects, functional abnormalities, inconsistent product description, and inappropriate product models that do not meet actual usage needs. All return applications need to follow our official return process. Customers are required to provide valid order information and product-related proof materials to initiate a return request. We will verify each return application strictly and fairly to ensure reasonable and standardized handling.
All returned products must be kept intact in appearance, complete in accessories, and free of man-made damage or secondary use damage, so as to smoothly pass our warehouse inspection and verification.

Refund Processing Policy

We implement efficient and standardized refund procedures to match our return service system. After we receive, inspect, and confirm the qualified returned goods, we will start the official refund process immediately. The whole refund processing cycle is 5 to 10 working days. The specific refund arrival time is subject to the processing rules of the customer’s payment institution, but we will complete all internal verification and refund initiation work within the specified time limit.
All eligible refunds will be returned in the original payment method and original settlement amount. There are no deducted handling fees or hidden fees during the refund process. We always adhere to fair and transparent refund rules to fully safeguard customers’ economic rights and interests.

Transaction & Pricing Policy

The unified settlement currency for all transactions on our official website is USD (United States Dollar). All product prices, order settlement amounts, and service-related fees are calculated and settled in a unified USD standard. There is no arbitrary price adjustment or differential pricing rule. All pricing information is open, transparent, and consistent for all global customers, ensuring fair and standardized transaction behavior.
We never set hidden consumption items or additional charging items. All order costs are clearly displayed on the order page, allowing customers to complete shopping decisions with full transparency.

Customer Consultation & Support

For any questions about order inquiries, product parameters, service rules, return and refund processes, and business cooperation, please access our Contact Us page for official support. All valid contact channels and official email addresses are published on the Contact Us page. Our professional customer service team will respond to customer inquiries and feedback in a timely manner, solve service problems for customers efficiently, and continuously optimize our service system based on customer suggestions.

Service Principle Statement

We always take standardization, transparency, efficiency and integrity as the core of customer service. All service rules are formulated based on the principle of prioritizing customer rights and interests, and we maintain consistent service standards for all global users. We will continuously optimize order processing, logistics distribution and after-sales service links, and strive to provide every customer with professional, reliable and reassuring high-quality shopping services.

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